These Terms & Conditions describe how information communicated via the Internet is handled and outlines the practices and respect for your privacy. We reserve the right to revoke access at any time for any reason.
Response to Electronic Communication – CUC will make best effort to provide a timely response to electronic inquiries. In some cases, the clinic staff that needs to respond to an electronic inquiry or other communication may not be immediately available so you should allow at least three (3) business days for a response. Never use My CUC Chart in an emergency situation. If you have an emergency, call 911 immediately.
We are only able to respond to electronic communications based on the information you give us. If there is insufficient information given, we will be unable to provide accurate and reliable services. Use My CUC Chart messages for care related inquiries only, any misuse of the messaging system (including the use of profanity or inappropriate material) may result in your account being closed.
Eligibility – Currently My CUC Chart is available to individuals of age 18 or older. Since special rules and provisions are required for minors this service will be made available at a later time.
E-mail Privacy - Users of My CUC Chart should be aware that they will be notified via email when there is new medical information to be viewed on My CUC Chart. This means that any person with access to your email will be able to see this notification. Although no private medical information will be sent, the notification that new medical information is available by accessing My CUC Chart may be information that you would not want others to know. Users should take this into account when providing an e-mail address.
Security and Confidentiality - We afford the same degree of confidentiality to medical information stored on My CUC Chart as is given to medical information stored by CUC in any other way. We are committed to protecting the confidentiality of your medical information. Employees’ access and ability to enter or view information is based upon their role in your care. Firewalls, passwords, encryption, and audit trails are further used to safeguard your information. We will identify the records released and note the time and date of access each time you access My CUC Chart. We have taken steps to make all information received online as secure as possible against unauthorized access and use. We are not responsible if you share with others your medical information that you print from My CUC Chart. This information may include visit summary and other relevant data provided to your electronic chart by our technology vendors.
User names and passwords provide two layers of authentication and are stored in an encrypted format. As a My CUC Chart user, your role in maintaining the security of your medical information is:
    1)  Changing your password on a regular basis, and
    2)  Keeping your login ID and password confidential.
We make every effort to assure that My CUC Chart is always working properly, but there may be times when the system is shut down for maintenance or other purposes. We are not liable for any problems that may occur from being unable to access My CUC Chart. These terms and conditions are subject to change without notice. When they change, you will be able to see the changes when you log-in to My CUC Chart. Your access of My CUC Chart web site shall be deemed as your conclusive acceptance of the terms and condition governing this web site.
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